Table of Contents

Sprinklr Admin Guide

Gary Ploski Updated by Gary Ploski

The Opal + Sprinklr integration hinges on a number of key elements during configuration.

Listed below are details about each to help you get up to speed right away.

Opal + Sprinklr Overview

Channels/Accounts

An account is the specific page or profile that you’ll use on a channel. You may have more than one account for each each supported channel.

  • Facebook
  • Instagram
  • LinkedIn
  • Twitter
  • VK
  • Weibo
  • YouTube

Labels

A label is metadata that is attached to stories, moments, content, and assets that will allow you to find what you need and to keep everything you create in Opal organized.

Capabilities

  • A label can be mapped to a Sprinklr custom fields value

Sprinklr Options

When a piece of content in Opal receives its final approval, the following Sprinklr options will be delivered along with the content in a draft state.

Capabilities

  • Clients
  • Campaigns
  • URL Shortener
  • Custom Fields

Map Sprinklr Clients

New Clients must be synced by Opal and Sprinklr. Only accounts which are available in a Sprinklr Client will be available to be linked. If you have a new Client, please send an email to Opal Support.

Note: Sprinklr Clients must be mapped in Opal before Sprinklr accounts can be linked in Opal.

Add a Sprinklr Client

  1. Hover over the sidebar, then click ⋮, located next to the Opal logo.
  2. Hover over Configure Workspace, then click “Integrations.”
  3. Click “Client Mapping” to view clients that have been mapped.
  4. Click “Add Client” then select the Client you would like to add to this workspace.
Tip: If you do not see the Client you would like to use contact our support team.
Screen_Shot_2018-07-24_at_10.26.40_AM.png

Remove a Sprinklr Client

  1. Hover over the sidebar, then click ⋮, located next to the Opal logo.
  2. Hover over Configure Workspace, then click “Integrations.”
  3. Click “Client Mapping” to view clients that have been mapped.
  4. Hover your mouse over a mapped Client then click “Remove.”

Sprinklr accounts may only be linked once per Opal workspace. If you do not see the Sprinklr account you would like to use in the drop-down list it is already in use.

  1. Hover over the sidebar, then click ⋮, located next to the Opal logo.
  2. Hover over Configure Workspace, then click “Accounts.”
  3. Click on the chain link Icon next to the account name in Opal.
  4. Check “Deliver content from this to your publishing partner.”
  5. Click the drop-down arrow to select the Sprinklr account you wish to link in Opal.
  6. We recommend that you select “Approved content will be delivered automatically with the scheduled time upon final approval.”
  7. Click the chain link icon to close the drop-down.
Screen_Shot_2018-07-24_at_10.29.06_AM.png

Map Labels

Mapped labels can be used to expedite your team’s workflow by automatically applying Sprinklr Custom Fields to Opal content.

When that content receives its final approval in Opal, the selected Sprinklr Custom Fields and content will be automatically delivered to Sprinklr.

Add a Mapped Label

  1. Hover over the sidebar, then click ⋮, located next to the Opal logo.
  2. Hover over Configure Workspace, then click “Integrations.”
  3. Select “Label Mapping” to view your Opal labels that can be mapped.
  4. Hover over a label that has an associated Sprinklr Custom Field Value then click “Map Label.”
  5. Select the Sprinklr Custom Field Value you would like associated with this label by typing out the keyword you’d like use or scroll through the list and then click the appropriate value.
Screen_Shot_2018-07-24_at_11.05.43_AM.png

Remove a Mapped Label

  1. Hover over the sidebar, then click ⋮, located next to the Opal logo.
  2. Hover over Configure Workspace, then click “Integrations.”
  3. Select “Label Mapping” to view your Opal labels that have been mapped.
  4. Hover over a label that has an associated Sprinklr Custom Field Value then click “Remove Mapping.”

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