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Customer Success

We pride ourselves on providing a world-class experience for our customers.

Your success starts with our platform and is amplified by our Customer Success team. Our team is dedicated to helping you achieve your goals in gaining greater visibility, alignment and efficiency in your marketing organization.

Supporting Your Success

No matter where you are in your Opal journey, from onboarding to ongoing success, our team and resources are available to you when you need it most. We have a number of ways to for you and your team to learn how to get the most out of Opal.

Implementation Manger

Your Implementation Manager will personally guide you and your team through every step of onboarding, from kickoff through launch. They will onboard your organization to the platform, develop improved processes to help you get the most out of Opal, and personally train the team to ensure seamless adoption.

Customer Success Manager

Your Customer Success Manager is your contact for strategic guidance, best practices, new platform capabilities, and a helping hand.

Support Team

The Support Team is available 24/7 via email or in-platform to ensure that you are taken care of. They bring answers, solutions and smiles to our customers.

Self-Paced

Anyone on any team can learn from the following resources after logging in.

  • Help Center - Get the answer to your question about how to accomplish your tasks in Opal.
  • On-Demand Webinars - Watch any previously recorded webinars at anytime.
  • In-Platform Guides - Learn the ins and outs of Opal in context by clicking through Opal.

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