Table of Contents

Sprinklr

Gary Ploski Updated by Gary Ploski

Opal and Sprinklr work together to help you and your team promote your brand narrative, and connect with your customers by making it easy to quickly publish approved content.

Note: Once your content receives a final approval it will be delivered to Sprinklr as a draft. You or one of your colleagues will need to log in to Sprinklr to review the content and schedule it to publish immediately or at a specified day and time.

Integration Flow

Your content will be delivered to Sprinklr in a draft state after it has received its final approval.

Important: Content must receive final approval before the scheduled time in Opal to be delivered to Sprinklr.

Opal

Sprinklr

Account Name

Copy

Asset

Note

Sprinklr Properties


Sprinklr Post Link

Select an Integrated Account

When an account is integrated with Sprinklr you will have access to deliver your content, assets, Sprinklr Options and more from Opal to Sprinklr.

Let’s take a quick look at how you can see if an account is integrated with Sprinklr.

  1. Click on a piece of content to open the Composer.
  2. Select a deliverable “Content Type.”
  3. Select an “Account” with a chain link icon.
  4. Add your assets, copy, and any other relevant details to your content.
  5. Finally, click "Save + Close" to save your content.
Tip: A chain link icon identifies accounts and labels that are integrated with Sprinklr.

Select Sprinklr Options

While creating content in Opal you can select Sprinklr Options to deliver to Sprinklr after the content is approved in Opal. Sprinklr Options will be visible to users who have been given access through Sprinklr's administration settings.

Note: It is important to remember that an integrated account must first be selected.

A user with access to the content must select and save both a Sprinklr Client and Campaign for the content to successfully deliver to Sprinklr.

  1. Click on a piece of content to open the Composer.
  2. Navigate to the Workflow & Delivery tab.
  3. Under “Delivery Method,” select “Automatic” or “One-click.”
  4. Select the appropriate Sprinklr Options, e.g. Client, Campaign, and Custom Field Values.
Tip: Another way to select Sprinklr Custom Field Values is by selecting mapped labels in the Content Settings tab - learn more below. Labels that have a chain link icon next to it are mapped to a Sprinklr Custom Field Value and will auto populate in Sprinklr Options.

Mapped Labels

Mapped labels associate an Opal label with a Sprinklr Custom Field.

It is easy to identify mapped labels in the Content Settings Tab under Labels by the chain link icon associated with a label.

By selecting a mapped label, the corresponding Sprinklr Custom Field Value will pre-populate in “Sprinklr Properties” on Workflow and Delivery Tab. These Custom Fields can then be left as is or an alternative option can be selected.

Note: An integrated account must first be selected.
Tip: Edits made to Sprinklr Custom Fields in the Workflow and Delivery tab will not be reflected in the Content Settings tab. When a piece of content receives its final approval in Opal the Sprinklr Custom Fields selected in the Workflow and Delivery tab, not those in Content Settings, will be delivered to Sprinklr.

Supported Content Types

This is the latest list of content types that are currently available. We continue to expand the available supported content types.

Facebook

  • Single Image & Text
  • Multiple Images & Text
  • Link Preview
  • Album Images & Text
  • Single Video & Text
  • Dark Posts

Instagram

  • Single Image & Text
  • Single Video & Text
  • Carousel Images & Text

LinkedIn

  • Single Image & Text
  • Single Video & Text
  • Link Preview

Twitter

  • Single Image & Text
  • Single Video & Text
  • Multiple Images & Text

VK

  • Single Image & Text
  • Single Video & Text

Weibo

  • Multiple Images & Text

YouTube

  • Single Video & Text

Supported Files

Several social channels and content types have specific file requirements to be delivered to Sprinklr. Opal content that exceeds these file limits will cause a delivery failure and be rejected by Sprinklr.

Facebook

Standard Post
  • Maximum Aspect Ratio: 2048 x 1280
  • File Types: JPG, PNG, and GIF
  • Maximum Recommended File Size: 100 MB
Video Post
  • File Types: MP4 and MOV
  • Maximum Recommended File Size: 2 GB

Twitter

Standard Post
  • Maximum File Size: 5 MB
  • File Types: GIF, JPG, and PNG
Video Post
  • Maximum File Size: 512 MB
  • Maximum Duration: 140 seconds
  • File Types: MP4 and .MOV

Instagram

Standard Post
  • Maximum File Size: 8 MB
  • Aspect ratio: between 1.91:1 and 4:5
  • File Types: JPEG/JPG, PNG and GIF
Video Post
  • Maximum File Size: 100 MB
  • Minimum Duration: 3 seconds
  • Maximum Duration: 60 seconds
  • File Types: MP4 and MOV

YouTube

Standard Post
  • Maximum File Size: 8 GB

LinkedIn

Standard Post
  • Maximum Dimensions: 1200 x 627
  • File Types: PNG, JPEG and GIF
Video Post
  • Maximum File Size: 5 GB
  • Dimensions: 256 x 144 to 4096 x 2304

Sina Weibo

Standard Post
  • Maximum File Size: 5 MB
  • Maximum Dimensions: 640 x 640
  • File Types: PNG, JPEG and GIF

Glossary

There are a number of common terms you'll want to be familiar with as you navigate your Opal + Sprinklr integration.

Campaign - A field used to track content in Sprinklr and synchronizes with Opal on a nightly basis.

Client - A Sprinklr field mapped to an Opal Workspace. Multiple Sprinklr Clients can be mapped to a single Opal Workspace.

Client Mapping - An integration with an Opal Workspace and Sprinklr Client(s).

Mapped Label - An Opal label that is mapped to a Sprinklr Custom Value.

Outbound Drafts Column - An optional column that can be added to a Sprinklr Dashboard to view content that was delivered from Opal.

Outbound Scheduled Column - An optional column that can be added to a Sprinklr Dashboard to view content that is scheduled to be published.

Sprinklr Custom Fields - A collection of Values that are synchronized with Sprinklr on a nightly basis.

Tags - Free form metadata that is attached to assets.

Get Connected

To learn more about implementing the Sprinklr integration, contact your Opal admin or Support.

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